SparkCognition Services and Support
Your partner in AI that transforms your business
Use the links below to access our customer support portal and knowledge base.
Building your gateway to success with world-class
AI services and support
The SparkCognition Services team stands ready to deliver
- Successful deployment and roll-out
- Executive sponsorship
- Best practice and success criteria guidance
- Issue and risk management
- Data integration and modeling services
- On-premise managed services available
- Reduced time to ROI
- Enduring program value
- Training and enablement of your team
The key to a successful implementation of your AI solution is to ensure continuous world-class support
The SparkCognition Success and Support team provides
- Ongoing solution support throughout your subscription
- Quarterly business reviews
- Support/technical services
- Issue resolution and escalation status visibility
- Knowledge community access
- Overall program quality assurance
How we implement and deploy AI solutions
Our approach to deployment and implementation is built around the challenges of your business, your performance data availability, and the selection of target processes best positioned. That’s how we make an enduring difference in the effectiveness and profitability of your operations.
Implementation Methodology
SparkCognition employs a process that focuses on understanding your business, getting to value quickly with high quality, and ensuring adoption throughout deployment.
Configure and test
Validate project objectives and data availability
Prioritize configuration requirements
Prepare project plan
Determine success criteria
Discover and plan
Configure historical prototype application with initial data science models (if needed)
Integrate with live data systems
Configure Q&A live pilot application for selected scope
Validate business case and success criteria
Refine as needed
Deploy and rollout
Deploy pilot solution with live insights for select scope
Identify and assess site/asset readiness for full scale rollout
Prioritize and plan
Execute production rollout
Train user
Maintain and support
Provide maintenance and support for deployed solution
Implement enhancements to software and/or models for continuous improvements
Institute/relationships management to ensure ongoing value for solution
Enable your team with tailor-made training
A critical component of the success of your SparkCognition experience is the training and enablement of your staff in AI/ML technologies and techniques. SparkCognition offers:
Knowledgeable instructors:
- Experts in AI-based solutions who develop the curricula and coordinate with your project team
- Classes customized to address topics such as anomaly detection or alert labeling
A customized training environment:
- A safe environment that doesn’t interrupt ongoing operations/production
- Mimics a live operating environment to give users practical experience in applying AI to their workflows
- Demonstrations of all software features so staff are thoroughly trained on system capabilities
Onsite private training:
- For small or large groups of students
- Virtual or in-person
- Discussions tailored to your implementation
It’s all about the experience
We’re here to ensure your success with:
- Piloting/stand-up
- Implementation
- Training/enablement
- Ongoing support
- Strategizing additional use cases for expanded impact
According to Gartner, 85% of AI/ML projects fail to deliver on their stated objectives. There are plenty of reasons for this, but a big one is the failure of the provider to engage effectively with the client’s team. At SparkCognition, we’ve built our success and reputation on a commitment to work with you from project start-up through full-scale roll-out and operationalization. Working together, we will change your business for the better.
Use the links below to access our customer support portal and our knowledge base.
